ek33e Privacy Policy

ek33e uses the personal data it collects for the following purposes. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected without first obtaining your consent.

• To create and manage your ek33e account, including verifying your identity through KYC procedures and maintaining accurate account records.
• To process deposits and withdrawals through your chosen payment method and to maintain transaction records for financial compliance.
• To detect, investigate, and prevent fraudulent activity, money laundering, underage access, and other prohibited conduct on the platform.
• To provide responsible gaming tools, including monitoring gaming patterns that may indicate problem gambling, and facilitating deposit limits, session reminders, and self-exclusion.
• To communicate with you regarding your account, including responding to support queries, sending OTP authentication codes, and notifying you of changes to these policies.
• To send promotional and marketing communications about ek33e offers, bonuses, and events where you have given your consent to receive such communications. You may opt out at any time.
• To improve the ek33e platform by analysing aggregated usage data, identifying technical issues, and optimising the user experience for players in Bangladesh.

Where ek33e processes your data for marketing purposes, we will always give you a straightforward means to opt out. Opting out of marketing will not affect your ability to use the platform or your account in any way.

ek33e does not sell your personal data. We share your data with third parties only where strictly necessary for the operation of the platform, as described below.

• Payment processors: We share the minimum necessary financial data with payment gateway partners (including bKash, Nagad, and Rocket) to process deposits and withdrawals. These partners process data on our behalf and are bound by strict confidentiality obligations.
• Identity verification providers: We share identity data with third-party KYC verification services to carry out age and identity checks required by applicable compliance obligations.
• Fraud prevention and AML agencies: We may share data with fraud prevention agencies and financial intelligence services where required to comply with anti-money laundering obligations or to investigate suspected fraudulent activity.
• Game and platform technology providers: We share technical and gaming session data with our software and game platform providers solely to operate and deliver the gaming services available on ek33e. These providers act as data processors under our instruction.
• Law enforcement and regulatory authorities: We may disclose personal data to competent authorities when required to do so by law, court order, or in response to a lawful request from a regulatory or law enforcement authority.

All third parties with whom ek33e shares personal data are required to handle that data in accordance with applicable data protection standards. We do not permit third-party processors to use your data for their own purposes beyond what is necessary to provide the service in question.

ek33e retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply.

• Account data (identity, contact, KYC documentation): Retained for the duration of your account, plus a minimum of 5 years after account closure to meet regulatory and financial compliance requirements.
• Financial transaction records: Retained for a minimum of 6 years from the date of the transaction, consistent with standard financial record-keeping requirements.
• Technical and gaming data: Retained for up to 2 years from the date of collection, or longer where required for an ongoing investigation or dispute resolution process.

When data is no longer required and the applicable retention period has expired, ek33e will securely delete or anonymise it. Where anonymisation is not possible, data will be securely destroyed.

ek33e implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption on all data transmitted between your device and the ek33e platform, encrypted storage of sensitive account and financial data, access controls limiting staff access to personal data on a need-to-know basis, regular security reviews of platform infrastructure and third-party integrations, and automated monitoring for suspicious access patterns and login attempts.

While ek33e takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security against all threats. You also play a role in keeping your account secure: always use a strong, unique password for your ek33e account, never share your login credentials, and notify us immediately if you suspect unauthorised access to your account.

Where you have consented to receive marketing communications, ek33e may send you information about promotions, bonuses, new games, seasonal offers (such as those tied to Eid, Pohela Boishakh, or BPL season), and platform updates via SMS or in-platform notification to your registered mobile number.

You may opt out of marketing communications at any time by contacting [email protected] with the subject line 'Unsubscribe'. Opting out will not affect transactional communications such as OTP codes, account verification messages, or important policy update notices, which are sent regardless of your marketing preference.

ek33e may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via in-platform notification or by message to their registered mobile number.

Your continued use of the ek33e platform after any updated version of this Policy has been published constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed about how ek33e protects your information.